Frequently Asked Questions (FAQ)
Welcome to Brewio, your one-stop shop for specialty coffee beans and high-quality coffee equipment. Below, we've compiled a list of frequently asked questions to help you navigate your way through our online store. If you can't find the answer you're looking for, don't hesitate to contact our customer support team for further assistance.
1. What payment methods do you accept? We accept a variety of payment methods, including major credit/debit cards (Visa, Mastercard) USDT, and bank transfers. Rest assured that your payment information is handled securely.
2. Can I pay my order to the courier? Yes. Our couriers accept cash and card payments.
3. Can you make a waybill and/or invoice for my company? Yes, for B2B purchases we always make a waybill and invoice for the company.
4. How long does it take to process and ship orders? For the orders made during the shop opening time, we will process and deliver them in Tbilisi on the same day. Delivery to other regions (Batumi, Kutaisi, Telavi and other cities and towns) takes usually 1-4 days. All orders made during the shop opening time are processed the same day.
5. Do you offer international shipping? Yes, we ship our products internationally. Please note that shipping fees and delivery times may vary depending on your location. Please contact us via chat or call us to find out more about the options for international shipping.
6. What is your return and exchange policy? We want you to be completely satisfied with your purchase. If there's an issue with your order, please refer to our Returns and Exchanges page for detailed instructions on how to initiate the process.
6. What grind options are available for coffee beans? We offer a range of grind options suitable for various brewing methods, including whole bean, coarse, medium, fine, and espresso. We always recommend our customers grind the beans themselves to get the most tasty coffee experience.
8. Do you provide brewing guides or tips? Absolutely! We want you to enjoy the best possible cup of coffee. Check out our blog for brewing guides, tips, and other coffee-related articles to enhance your coffee experience. You can also always visit us or contact us to get more tips!
9. Are your coffee equipment products covered by a warranty? Yes, we offer warranties on select coffee equipment. The duration and terms of the warranty may vary depending on the product. Please refer to the product description or contact our support team for more information.
10. How can I track my order? Unfortunately, right now we do not offer tracking for domestic orders. Our logistics partner is working hard to get it happen soon. If you want your order to be tracked, please let us know and we will send it via Georgian Post.
11. Can I cancel or modify my order after it has been placed? We strive to process orders quickly, but if you need to cancel or modify your order, please reach out to our customer support team as soon as possible. They will do their best to assist you.
12. Is my personal information safe with your store? Absolutely! We take data privacy seriously and employ industry-standard security measures to protect your personal information. For more details, please review our Privacy Policy.
If you have any further questions or need assistance, don't hesitate to contact our friendly customer support team at info@brewio.ge or call us at +995 574 25 89 54! Thank you for choosing Brewio.ge, and we hope you enjoy the delightful world of coffee!